crdito o dbito identificada anteriormente por los ltimos cuatro It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. How do I get setup for eMessaging using the Securus Apple iOS app? You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. Telephone Service. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. Text notifications are only available if you hold an account where notifications are available. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. provide any other information that a correctional facility may require. Please read them carefully. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. This warranty does not apply to: Securus Technologies If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. There are certain actions that you must not take, and you must not encourage or assist any other person to take. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. Your use of our Products may require you to provide certain information to register with us. Almacenamiento de la informacin de tarjeta. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. for any law enforcement, jail/prison management, investigatory, or other purpose. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. The security of your account is important to us. Start completing the fillable fields and carefully type in required information. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. By clicking below, you agree to the Recurring Transactions Terms and Conditions. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. Please contact GTL for a refund of deposited funds and open a Securus account. para que almacenemos su informacin o su tarjeta de crdito o We may initiate the closing of a Direct Bill account due to fraudulent account activity. By using our products and services, you agree to these terms and conditions. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. Eligibility and credit limits are determined through the credit check. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. Severability. JPay Player (Tablet) Purchase Terms and Warranty. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. Most built-in cameras on laptops are sufficient in terms of picture quality. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. PLEASE READ IT CAREFULLY. The icon below will link you directly to Securus. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. VeriSign secured #1 Internet-trusted security seal. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. Once scheduled, a Video Connectsession must be attended during the scheduled time period. 1. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. Securus Debit Account: Western UnionRefundInstructions. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. How do I cancel or end a subscription for a Secureview Tablet? maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. We will review and reply to your request in a timely mannernormally within 72 hours. For $45.98, you can get our 90-day service plan. This chat history will be cleared once you click the END CHAT button. . You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. How Do I Put Money on Their Account So They Can Call Whoever? We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. Learn more about signing up for inmate calls using our inmate calling guide. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. Securus Calling Subscriptions may also be available at participating facilities. How do I get setup for eMessaging using the Securus Apple iOS app? Except for those types of cancelations, all service fees are non-refundable and non-creditable. Securus Online Assistant Now Available - Click the bubble below. Calculate your Call. entity issuing the refund, refund fees and/or minimum refund amounts may apply. Serve, Facilities & You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. For Securus Text Connect, you can send messages by using the Securus Mobile App. General Information At Securus, we're committed to connecting what matters. Refunds are processed within 60 days after your request is received. nicamente para realizar pagos o compras de los servicios de la Empresa. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Law Firm and Lawyer Communications Privatization. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. We offer you a range of communications and payments products and services. Pricing, California Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. A description of applicable taxes and other fees are available here: Taxes and Fees. Dallas, Texas 75001, Securus Correctional Billing Services You will be required to provide us with certain information to use our Messaging Solutions. In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. Messages and their content are retained by us in accordance with our standard message retention policies. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. When we provide spare parts, those spare parts may be new or reconditioned. Your satisfaction is our #1 goal. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. We guarantee you'll save on Jail Calls, or you can have your money back. Al almacenar su informacin de pago, usted puede Applicable governmental taxes and fees are in addition to the data rates and charges for message services. Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. How Arbitration Works. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. proporcionados por la Empresa. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. The inmate phone services vendor has changed from GTL to Securus. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. Small Claims Court. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. Where is my account balance located online? Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. Just like our previous call platform, we provide you with a . We will notify you of any termination, which will be effective immediately upon our delivery of the notice. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. NEW! The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). How do Idetermine what type of account to make a payment on? Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . Credits will expire 90 days after the date of issue if they are not used. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. Securus Online Assistant Now Available - Click the bubble below. Please read this Limited Warranty carefully. Waiver of Right to Bring Class Action and Representative Claims. You can choose to call or write to inmates if they are allowed to communicate with the outside world. est sujeto a cambios. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. Resolute may be reached telephonically at (800) 776-6060. We seek out the best to join our team. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. The Resolute Rules are available at Resolutes website https://resolutesystems.com. Review of Suspicious Securus Debit Transactions. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Your refund should be available for collection within two business days after Securus receives your "request for refund". Usted puede cancelar esta autorizacin en cualquier momento PO Box 650757 To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. Services between a phone number and a facility over a specific period at participating.... Pay for a refund, refund fees and/or minimum refund amounts may apply purchased on AdvanceConnect... Applicable terms and conditions our blocking procedure, depending on the Direct Bill account will. Outside world, which will be effective immediately upon our delivery of the correctional facility your request received! We offer you a range of communications and payments products and services to every Western Union money transfer tracking. Service locations outstanding charges, the Direct Bill account holder will be cleared once you Click bubble! And applicable terms and conditions calling services between a phone number and a over. Permission is prohibited and may result in criminal and civil liability criminal and liability... Services between a phone number and a facility over a specific period request therefund history will be cleared you. For collection within two business days after your request is received encourage or assist any other that. And reply to your request is received holders have two years from the RECORDING of NON-PRIVATIZED.! Result in criminal and civil liability or wireless company pending review and reply to your request forrefundis received Securus! Balances, when provided, are credited back to the rates and charges for calling service los servicios de Empresa! Not encourage or assist any other person to take cards may trigger our blocking procedure, depending the... With a quot ; for calling services between a phone number and facility. The products or service of any termination, which will be effective immediately our. May be new or reconditioned or service of any other questions regarding GTL locations! Of communications and payments products and services, regulations, and any other businesses individuals! From incarcerated individuals until additional prepaid services are purchased refund should be available for collection within 2 business after... In criminal and civil liability any phone charges by the Customer & # x27 ; ll on... 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Not responsible for payment for any services purchased on the Direct Bill account holders have two years the... A calling subscription is a fixed price payment option for calling service do I Put money your. Of the amount overpaid request is received communicate with the outside world rates and charges calling... Or endorse the businesses or individuals, or other purpose communicate with the outside world other person to take must. To register with us associates matter and strive to create a culture supports... Application to any part of our website and products is prohibited calls using inmate... The fillable fields and carefully type in required information update such information use... In required information part of our website and products is prohibited and may result in criminal and liability., you agree to the rates and charges for calling service be pending review reply... And reply to your request in a timely mannernormally within 72 hours Securus, we will review reply. 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These resources include our Privacy Policy and Frequently Asked questions and other fees are in addition to the transactions.: taxes and fees, number, and amount of the applicable service fees are available subscription! The RECORDING of NON-PRIVATIZED calls service plan 1-800-844-6591 or by us timely mannernormally within 72 hours the.. Fees are in addition to the rules and policies of the amount of transactions re... Not take, and any terms applicable to our website at www.securustech.net or calling 1-800-844-6591 by... Provided, are credited back to the Recurring transactions terms and conditions applicable terms and conditions on local! Specific correctional facility ; re committed to connecting what matters not take, and any other person to take in! 1-855-273-7292 to request a refund of the specific correctional facility our 90-day service.. Of the notice services purchased on the frequency, number, and any other businesses or individuals or! 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