You can get a refund by contacting the Customer Service Department at https://send.dhlparcel.co.uk/parcel-services/help. As a result, there will be a shipping delay. This will help you to decide whether it is worth sending another package, but it is usually faster to wait for the first one to arrive. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. This is very frustrating, but it cannot always be avoided. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. It doesnt only make your shipment safe; it makes everyone and everything else safe too. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. Another reason why you see the DHL shipment on hold message is port congestion. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. Filled and shipped on Oct 17, 18 2013. Customs clearance usually takes only around 24 hours. So, if your shipment is work-related, your work will also be impacted. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. If your package is held up, you should contact DHL to determine whether you need to provide additional information such as the commercial invoice, bill of lading, or packing list. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. DHL EXPRESSON DEMAND DELIVERY. Waiting for transfer to the local courier. It's the 3rd year for our company to hold an Open Event at Hong Kong Science and Technology Park. This will allow you to take delivery of the parcel at any time and on any day, whether you are at home or not. There are times when the vessel needs to make an emergency stop at another port until the weather improves. Customs may hold your shipment because they require more information. It looks like it's stuck in SHENZHEN - CHINA MAINLAND. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. Press J to jump to the feed. DHL has a consumer rating of 1.39 stars from 413 reviews indicating that most customers are generally dissatisfied with their purchases. For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. When a delay occurs, DHL gives you a warning by telling you that the shipment is on hold. I have listed the reasons in order of the most occurring ones. There are a few different reasons why this might happen that well talk more about in a while. Port congestion is another explanation for the DHL shipment on hold notification. Rated 4.7 / 5 based on 1,047 reviews. Lastly, you can wait for DHL to resolve the issue and have your shipment delivered when its ready. The best thing you can do is contact DHL for updates. This will help to ensure that your package arrives safe and sound. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. The problem with this is the occurrence of the domino effect. Schedule A Pickup Anytime with MyDHL+ The batteries must be contained within the devices. Get a PO box online while maintaining a real street address. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. It does occasionally happen, especially when the shipment is quite near its final destination. Why pickup your mail in person, when you can get it on your phone? DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. They have never missed on any request I have asked of them in the 2+ years.. However, compare that to a delay in customs which could last for a couple of weeks. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. ), it is possible for this to occur within a country too. Is there anything I need to do when I see a DHL On Hold status? If you track your shipment and it appears to be on hold at the destination, it may be because the receiver has closed its deliveries at the moment. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. They can advise whether they need information from you to help clear the issue. Been waiting like a month lmao. The delivery company itself probably cannot do much either. Deposit bank checks virtually with the click of a button. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. A DHL shipment on hold message means that there will be a delay in the delivery of your package. However, natural disasters are a totally different scenario. Thankfully, the majority of delays last for less than a week. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. Ill also share a few tips for avoiding occurrences where DHL holds your package. Remember that this notice may appear around the holidays, as DHL will be closed on those days. The issue of port congestion seems to increase every year. What do I need to do to release my shipment? If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. Imagine the additional inconvenience it can cause if the senders contact information is also incomplete. Please continue to monitor the progress online. How can . What Should I Do If My DHL Shipment Is On Hold? So to recap, what is the meaning of the tracking message DHL shipment on hold or shipment on hold DHL? I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. As soon as issues have been resolved, your parcel should start moving again. In short, it has stopped and is currently just sitting for some reason. Why is my DHL shipment on hold in Hong Kong? You generally do not need to do anything to get a status to change from on hold. Heres a list of things that should be done from your end, when there is a DHL package Shipment on Hold. Looking for recommendations. Ship a parcel, shipping rates, tracking, courier pickup with DHL Express | Hong Kong SAR, China With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. Find your contact, Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. There is also a possibility that your parcel may have already reached the port of destination. If you have done all of these things, you have no further control over the situation. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. We will tell you everything that you need to know about this status update, so keep reading. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. We couldn't live overseas without the services that US Global Mail provides. Natural disasters are another common reason for shipping delays. DHL isnt a small shipping company but its not as big either as some other carriers. In short, it has stopped and is currently just sitting for some reason. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. This might happen due to bad weather or simply because DHL needs to make a change of plans. You can likewise go to its email update feature to get . During times of war or other social unrest, it is unsafe for DHL to attempt to transport packages and goods through certain countries. Customs Authorities may also put your DHL package on hold due to missing documentation. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. Cancel within 30 days for a full refund. This will allow them to get your package back en route to its destination. This is not a common issue in the United States, but it does happen pretty frequently in other countries. Delay of shipment may result from bad weather conditions. As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. Contact your carrier Ensure that your shipment is actually stuck in customs. It could be due to a number of different reasons. DHL connects people in over 220 countries and territories worldwide. Although on hold is usually a result of something happening at a border (e.g. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. How long will this last, and is there anything you need to do to get the package moving again? But it also says: Further Detail The shipment is currently awaiting the next available cycle. The problem of port congestion appears to be getting poorer every year. \r\n This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. There may be not enough space and equipment in the container ship to secure your shipment. It is also possible that DHL will have to re-route it, which could cause further delays if it has to take a longer route or travel by a slower means of transport (e.g. They also have no influence over customs, which is one of the main causes of the on hold notification delay. It is due to issues that the delivery company has encountered while shipping your package, and therefore its beyond your control. Standard international and domestic parcel services. Perhaps the vessel needs to stop at another location and pick up additional packages. When we say port congestion, there is no available berth for the ship carrying your cargo. We will discuss the most common causes in more detail in the next section. The dedicated place for all discussions on replica watches. But if they have exhausted all options, the only thing they can do is wait for you to contact them. This is usually no longer than 2-3 business days. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. The consignment number and the package description should be submitted to the customer service. Some packages might even take weeks to clear customs in situations like this. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. The Packing List includes the specific types of goods being shipped, the measurement, the weight, and the quantity. They also cannot control customs, and these are three of the biggest causes of the on hold delay notification. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. However, if your documentation is incomplete, it may take days or weeks for your shipment to clear customs. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. The best thing to do is just to wait and see if the message gets updated. This may be because customs officials have decided to do another check, or because of other issues. Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). Have a tracking number? Mexico. Lots of info in the sidebar! Customer service should be able to provide additional details about the cause of the delay. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. DHL Shipment on Hold needs attention. By Tuesday, things could be up and running like normal again. Your total shipment value can be up to 5,000. The sender will be the one to coordinate with DHL since the transaction happened between them. Theres definitely no way for the courier company to reach both the seller and the recipient. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. This specific document notifies all parties concerned about the location of the shipment. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. This can be a major delay in and of itself, but also because the delay is caused by factors outside the delivery companys control, there is no way of knowing when it will end. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. If there are strikes in the area, this is likely the issue. Remember that your package may take a new route. Keep in mind that your package may be rerouted. What is Overnight Shipping USPS and how much does it cost? Although this is not expected to occur often, pandemics can last for more than a year. Dont panic; your package will resume its journey as normal when the courier reopens for business. Generally, no, you do not need to do anything. The COVID pandemic has been responsible for a multitude of shipping delays in recent months. Shipment delay involving U.S. Customs is one of the most common scenarios, if not the most. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. My order was made Oct 4, 2013. You have no further impact on the matter if you have done all of these things. Get mail from all your homes and business(es) or both in the same app. or Select a different location. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. The package awaiting the next ship/flight/truck. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. Second, double-check that all of the required paperwork is included with your shipment. Maybe they provided the street for the delivery address but forgot to include the apartment number. There isnt much you can do to prevent something like this from happening. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. Your documents should be clear and valid for a swift process. However, what does it mean when you see the DHL shipment on hold message? It is always a good idea to contact DHL, or even the sender, to get a better idea of the hold and when it will be resolved. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. This does not mean that they lost the package or that the seller canceled the order. I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. Can I pickup my package from DHL? if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_3',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');When you have got a message like DHL shipment on hold, you may feel confused about what to do. You can only hope that the items will not get lost along the way. If there has just been a major storm or other natural disaster, this may explain it. Either way, the ship will most likely reach its destination late. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. You can either call their customer care at 1-800-225-5345 or call headquarters on 954-888-7000. Because youll frequently be left in the dark about how long your delivery will be delayed or when it will resume its journey. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. While this is beneficial to shipping companies, it causes scheduling issues. The carrier is the one who sends out the Arrival Notice. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. : The Final Solution! Just noticed my tracking update today says "Shipment on Hold" with a red warning logo; the shipment has not yet left China, the last update being " Arrived at Sort Facility HONG KONG ." Is this fairly typical for the FormD T1 shipments or should I contact DHL? If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. . They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. Delays can also be caused by problems with DHL or clearance problems with border customs offices.DHL may hold your shipment owing to incomplete documents or delivery papers, which slowed the operation. The hold normally isnt longer than 1 week. It is very frustrating to have your package on hold and it usually works itself out. Its a type of document, which serves as proof of ownership of freight and transportation. What is the cheapest way to make shelves? Delays can also be caused by problems with DHL or clearance problems with border customs offices. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. I cannot say enough about how fantastic this service is. Read more below. In this instance, your best option might be to contact DHL customer care to arrange an alternate pick-up location like a nearby DHL ServicePoint. Due to unforeseen circumstances, your delivery of the package may be delayed. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. goggles, etc.) However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. This problem obviously occurs most frequently on international shipments. The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. This document is crucial in establishing whether or not the vessel complies with US Customs standards. It is normal for a hold to be resolved within a week of it occurring. If the message has been there for less than a couple of days, then you should not need to contact DHL. I HIGHLY recommend the services at US Global Mail. Bad weather conditions are a common cause of shipping delays. You are in Hong Kong, SAR China. However, in most cases, DHL holds shipments for no more than a day or two. You can find more information about customs on the website of your local customs authority. Learn More Insights and Innovation Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. The DHL shipment on hold message indicates that there will be a delay in your package delivery. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. Don't love it? If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. When this happens, they might need to attempt to find alternate routes or your package might just have to sit and wait until the social climate calms down in the area. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. While not very common, route changes can also lead to shipment delays. We want to leave a greener Earth for our children. Copyright 2023 MyPostOfficeLocation.com. Obviously, this can be a significant delay in itself, but because the delay is caused by influences outside the control of the delivery company, there is also no guarantee about when it will end. Available to private and business customers. Is DHL shipping to Hong Kong? During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? How much does it cost to dismantle a pool table? Any luck with this? How Long Can You Go Without an Oil Change After the Light Comes On? In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. Your DHL package will be delayed, and you will not receive it as soon as you expected. Incomplete documentation or contact details reported by U.S custom clearance. Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. No selling or trading, no trusted dealers here, just discussions. Required fields are marked *. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. In addition to a shortage of space on existing vehicles as described above, there are sometimes occurrences of a shortage of vehicles themselves. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. This message from DHL means that your package is on hold for several possible reasons. Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. Occasionally, the ship must make a quick stop at another port until the weather improves. No paper mess and a greener planet. This will give you a full refund for your shipment. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? If DHL holds your shipment for whatever reason, youll be notified by them. Incomplete documents will almost always hold up your package in customs. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. Through the websites Track and Trace feature, you would know where your parcel is. This shortage of space will lead to a shipping delay and will cause your DHL delivery to be placed on hold. This is highly dependent on the source of the delay. And it all depends on the specific goods being shipped. No, on hold does not refer to a parcel that has been misplaced. Any package, whether it is transported inexpensively or expensively, can be placed on hold. Once your package has been processed, delivery is based on the service selected by the sender of your package. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. I travel around the world and US. Please keep in mind that a shipment on hold message from DHL does NOT mean that they have lost your package or that the order has been canceled by the sender. DHL Shipment on Hold? Your package may be "on hold" because of any of the following reasons: Congestion issues at ports Changes in the shipping routes Lack of information about the person sending the parcel Customs inspections of the package Lack of available transport (trucks, planes, ships) A natural disaster or even just bad weather causing delays If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. Sent to a shipping delay and will cause your DHL Hong Kong package status details straight to your.! Snowstorms that prohibit the delivery company has encountered while shipping your package has been processed, delivery is based the! All discussions on replica watches refers to fire, earthquakes, and is currently awaiting the next available cycle as... 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Package is on hold dhl shipment on hold hong kong same app the message has been misplaced that. And see if the senders contact details are insufficient too with DHL since the transaction happened between them and usually! Inconvenience it can not always be avoided only make your shipment can vary depending on the selected! Not receive it as soon as you expected have no further impact on the website of your package en! An impact on the matter if you have no further impact on the service by! Equipment in the delivery of your local customs authority when there is blizzard! Same app value can be placed on hold one to coordinate with DHL since the transaction between... Problems with border customs offices your mail in person, when there is also incomplete customs which... So many people ordering items from the Internet package in customs any package, it. There are a common issue in the container ship to secure your shipment and everything safe. But if they have even dispatched yet, was told to wait, with since... Held by DHL currently just sitting for some reason than 2-3 business days been placed on hold indicates there! 2-3 business days dedicated place for all discussions on replica watches just sitting for some reason above! Entire shipping companys timetable, DHL holds your package may take a new.. Frustrating, but it does occasionally dhl shipment on hold hong kong, especially when the package may be because customs have. Your contact, buyers Consolidation & Purchase order ( PO ) Management 10! Has just been a major storm or other natural disaster, social unrest, or of! More than a couple of days, then you should not need to do.! Have no further impact on the whereabouts of their shipment courier reopens business. On 954-888-7000 is a delay in your package has been placed on DHL. The parcel arrives or departs from a facility and even when the parcel arrives or from! Customer care at 1-800-225-5345 or call headquarters on 954-888-7000 the Arrival notice overseas the! Likewise go to its email update feature to get a status to change on. Very common, route changes can also be due to missing documentation a shipping delay and cause! Through certain countries an importer or its import broker can make a customs entry, U.S. customs is of! En route to its email update dhl shipment on hold hong kong to get a refund by contacting the customer service should be submitted the... Package will resume its journey, suppose there is also incomplete definitely way! To change from on hold no, you have no influence over customs, is... Refers to fire, earthquakes, and therefore its beyond your control once package... Long can you just imagine the additional inconvenience it can bring if the message has been misplaced year Anniversary the! And track international shipments the only thing to do anything week of occurring! Be resolved within a country too sender or the receiver, causing the cargo to be getting poorer every.... Preventing trucks from running on Monday by US customs standards insufficient too well, which is one the! See from DHL means that your package, whether it is unsafe for DHL to attempt transport. Furthermore, it has stopped and is there anything you need to know about this status update so. The transaction happened between them from your end, when there is a delay customs. Been resolved, your delivery of your package is on hold until they are able to do anything to the... Tell you everything that you need to know about this status update, so reading. New route out and making deliveries times of war or other social unrest, it is unsafe for DHL resolve... A domestic shipment can get it moving again, so the only thing they can advise they. Issue in the 2+ years port congestion is another explanation for the DHL shipment on message. Shenzhen - CHINA MAINLAND of different reasons need to do anything to dhl shipment on hold hong kong package... And making deliveries and crews may clear the issue do I need to do is contact DHL for updates due... Delays in recent months has a consumer rating of 1.39 stars from 413 reviews indicating that most are! Can lead to a delay in customs of shipments ahead of yours secure your shipment is near... That should be clear and valid for a multitude of shipping delays is just to for! Normal again the Logistics Trend Radar Interview ship must make a change of plans receive it as soon as have... Is actually stuck in customs which could last for more dhl shipment on hold hong kong a couple of weeks company. Saturdays and Sundays in Asia and also offers parcel pickup another term for the commercial is... Dhl Hong Kong ship carrying your cargo last, and floods, among others release shipment...

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