What a Pile of junk, better off with the old ones. It should still show your gas and electricity use in real time, but the tariff information (and therefore what it thinks your energy is costing) may not be up to date. Just make sure its inside your home but not in direct sunlight. Selectra UK works with this energy provider. If youre concerned with bills, contact them first before taking any other steps. But if your smart meter stops working in smart mode, youll need to take manual meter readings again. This is most likely to happen if you have a first-generation smart meter that is not yet connected to the central wireless network and the new supplier cannot read it. Where can I get a replacement? If you do lose smart functionality, your meter will still work to count how much energy you're using. Necessary to provide basic functions of the website such as page navigation. Therefore we are connecting you with Shell Energy who will be responsible for taking your request forward. You might need to submit readings manually to ensure youre billed accurately while problems are resolved. We believe that EDF is now responsible for Zog Energy customers. First-generation smart meters have had some connection issues while they weren't connected into the central wireless network that newer smart meters use. Top up your meter (for prepayment customers). It is important to know how smart meters work. They will take your request forward. Check whether your smart meter and in-home display will work fully with them. We beleive that Scottish Power is now responsible for Orbit Energy customers. Therefore we will connect you with British Gas who will be responsible for taking your request forward. The monitor is small, about the size of a 5 x 7 photo frame, and you can put it wherever you want in your house. You may need to pay if you damaged it. You will automatically be switched over to another company as per the contract agreement between you and the previous supplier. However, if you're concerned that your bills are wrong, or your smart meter is showing an error message, contact your supplier. As part of the governments smart meter rollout, British Gas smart meters are free to install. How do I get a replacement smart energy monitor? Find out what to do if you think your electric or gas meter is faulty. There are two types of smart meter: first and second generation. My smart energy monitor has gone blank What do I do if my smart energy monitor stops working? If you're not an energy customer, you'll need to switch your supply in order to get a British Gas smart meter. We believe that Utilita is now responsible for Eversmart customers. Cannot find any User Manuals for the IHM on the web. We have the same problems as most of the above, We do not spend all year at our house in the UK and to avoid the constant requests for meter readings form our supplier EDF when we are not there it made sense to have smart meters fitted. The day of the British Gas smart meter installation will go as follows: As with any appliance or gadget, every now and again you might run into a problem with your British Gas smart meter. Don't forget to continue to submit manual readings in the meantime so that your bills are charged accurately. Your supplier may offer a portable battery to allow your internet connection to remain live you should discuss this with your supplier during the installation appointment booking process. Ours hasnt worked since it was supplied about four years ago. We believe that Utilita is now responsible for Our Power customers. This company will usually be the Data Communications . There may be a problem with your smart meter, or it may not be collecting data correctly. If you have solar panels and are offered a smart meter, make sure your supplier is aware. This means that your smart meter will lose its smart functionally and work like a traditional standard meter. Therefore we are connecting you to Utilita who will be responsible for taking your request forward. Our smart energy monitor uses about 1 kilowatt hour of electricity a year. Without the monitor working Ill not date to put my heating on this winter because I cannot see how much it is costing me. Get quick answers to questions about your energy or home services accounts in Help & Support. We believe that British Gas are responsible for Together Energy customers. Set targets and alerts to help you control your spending. Therefore we are connecting you with SSE who will be responsible for taking your request forward. Our team members are available between 9am - 5pm Monday to Friday. We believe that British Gas is now responsible for MoneyPlus Energy customers. British Gas who will be responsible for taking your request forward. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. There is no need to fret if you see a red or orange triangle on your smart energy monitor. Someone over the age of 18 will need to be present at the property on the day of the installation for the entirety of the time. Your browser is out of date, please upgrade it. Therefore we are connecting you with Nabuh Energy who will be responsible for taking your request forward. We believe that British Gas is now responsible for White Rose Energy customers. You can also find your meter reading on your smart electricity meter and gas smart meter. Will my smart meter stop working if I switch energy supplier? By continuing to browse, you accept the use of cookies. Suppliers sometimes install prepayment meters for customers who are in debt. If your home is particularly large, or your in-home display is some distance from the smart meter, you are more likely to have problems. Press the Menu icon in the bottom right corner Press the right arrow, find and press Settings Press Wi-Fi Press the white button shape to 'ON' to activate the connection Choose how you would like to connect to Wi-Fi: There are 4 different methods. We believe that Scottish Power is now responsible for Tonik Energy customers. Therefore we are connecting you with Octopus Energy who will be responsible for taking your request forward. Therefore we will connect you with British Gas who will be responsible for taking your request forward. A smart electricity meter enables you to measure how much fuel you are using and pass this via a UK wide data communications company network to your energy supplier. Now onto Don next. Weve heard from members whose energy firms arent yet replacing these semi-concealed meters. You can keep track of how much money you're spending on energy. If this solves the problem, then the issue is with your cable. You can do these checks in advance: for SMETS1 this is here, and SMETS2 this is here . Heres how to fix this: Please note: When your monitor comes back on, on some models you might see a red or orange triangle. I now read my gadmeter. These meters are being gradually enrolled into the Data Communications Company (DCC), which will finally make them compatible with all energy suppliers. If you are affected, your smart meter should become smart again in future. Connect members with smart meters said theyd had a problem with theirs in the last 12 months. But you can set them yourself, if youd prefer. This can be monthly, daily or half-hourly. She joined Selectra in April 2018 as an energy copywriter where she dove into the fascinating world of electricity and gas and now manages the content team in the UK & Ireland. Your energy suppliers website may also have instructions. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! My smart meter stopped working after my energy firm stopped trading, My bills are inaccurate with my smart meter, My smart meter wont work with my solar panels, what to do if you energy company stops trading, what to do if you think your electric or gas meter is faulty, take your complaint to the energy ombudsman, What to expect from a smart meter installation, Smart meter problems and how to solve them, Everything you need to know about the government's energy support, 900,000 more households can receive their 400 energy discount, Energy price cap falls but your bills are set to rise, Heat pump grant scheme comes under fire for low take-up, 1.9m energy prepayment vouchers are yet to be claimed, Energy supplier not getting readings from your smart meter? If youre planning to switch, check with your new supplier if this will happen to your meters. Trouble is, they are more trouble than they are worth. Therefore we will connect you with SSE who will be responsible for taking your request forward. Therefore we will connect you with E.ON Next who will be responsible for taking your request forward. British Gas NEW Version Smart Energy Monitor 2020 SMETS2 Home Tech 3.17K subscribers 140 69K views 3 years ago British Gas has just released a New smaller version of its Smart Energy. If you do not see any reading then it could mean that no one has used any hot water, appliances, heating etc in the past few days then you need to contact your energy supplier. I have a smart meter has had stop working I have done all that it tells you to do on your website can you sort it please. Find out more about getting smart meters installed. We believe that Shell Energy Retail is now responsible for Usio Energy customers. We believe that Utilita are responsible for Omni Energy customers. Next, try the usual trick of switching it off and on again. We are connecting you to your supplier's website. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. Your energy bills will be accurate, rather than estimated. British Gas tell me that its not company policy to replace it repair the monitor, as I have had it for over 12 months. Prepayment customers can also top up online, via the app or over the phone. Yes, smart meters can malfunction and should be replaced. It is responsible for making sure your meter works properly. Customer: where do i find the number and model JA: The Appliance Technician can help you find the model number; I'll connect you shortly. This should reset the connection and you will see the message: "your smart meter is now paired" on the screen of your smart meter. We believe that Scottish Power is now responsible for Daisy Energy customers. Green means its low, amber shows its medium and red shows its high. Therefore we are connecting you with EDF Energy who will be responsible for taking your request forward. Ive just been told the same by EON Next, the total cost would be 53.98. Does paying more get you a better hot water bottle? Energy firms are only allowed to switch customers to prepay for energy where they have checked that it's appropriate to do so. A smart meter sends your meter readings to your energy supplier automatically, so in principle your bills should be more accurate than when they rely on you submitting manual readings and you should never recieve an estimated bill. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If smart meters are not working then an engineer will need to visit the house and fix the smart meter problem for you. Therefore we are connecting you with British Gas who will be responsible for taking your request forward. They will take your request forward. We believe that British Gas is now responsible for Neon Reef Energy customers. my british gas meter is not working. If it doesnt work, then the issue is with the monitor. We believe that British Gas is now responsible for Fosse Energy customers. They show you at a glance whether your electricity consumptions high (red), medium (amber), or low (green). B T smart meters lets face it thy are just not smart, 2 engineers came and looked at it for a couple of hours only to say thy could not fix it now but would be back that was on the 15/9/22 now it is 10/10/22 is there no hope. The light on your monitor changes colour depending on how much energy youre using right now. The electric meter works ok but the gas meter has never worked since it was installed in 2021 and regardless of our constant requests to EDF to rectify the problem of the gas meter still does not work. Let's have a look at some of the benefits of having one. We don't currently have information from your energy supplier regarding their bookings for smart meters, but we will connect you to their website so you can contact them directly. Therefore we are connecting you with SSE who will be responsible for taking your request forward. Therefore we are connecting you with Utilita who will be responsible for taking your request forward. You may need to move your home display device if you have connectivity issues or experience a lost connection. For other enquiries find British Gas contact details or live chat Your smart meter sends the readings to us and are used to create your bill. If you experience issues due to solar panels then ensure that you have your meters installed by a professional who can deal with the energy supply on your behalf. Shell Energy arranged smart meters fitting on 7/10/22 the IHD worked straight away but the shows no real time information and it looks as if there is no wireless signal from our energy supplier hence, no realtime information now 22/10/22 and despite complaining there seems no real interest in resolving this beginning to suspect there are unresolved problems with them and its been a paper ticking exercise to keep the powers that be happy. We believe that So Energy is now responsible for ESB customers. They've worked fine up until Sunday 22 January 2023. Dont worry: you can carry on using gas and electricity after youve hit your budget. What counts as high, medium and low is based on an average households consumption. If not, ask your supplier for instructions. If the actual British Gas smart meter is not working, you will need to contact the supplier. My energy supplier isn't getting meter readings from my smart meter, My smart meter's in-home display is not working, My smart meter is not working after I switched supplier. My BG IHM has lost contact with the Gas and Elec Smart meters. The noise could be because the internet connection has been lost or the signal to the meter is too weak. Unlike the first generation of smart meters (SMETS1), these meters are interoperable among all energy suppliers. I should be due a bill anyday, I pay quartely DD. Smart energy monitor. The Smart Metering Wide Area Network (SMWAN or WAN for short) is the name given to the communications network between the communications hub sitting on top of your electricity meter and the company responsible for collecting the data and passing it on to other businesses such as suppliers. Therefore we will connect you with E.ON NEXT who will be responsible for taking your request forward. 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