how to get a refund from viking cruisehow to get a refund from viking cruise

ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. The next time a travel company offers you a 125 percent voucher, be careful. VikingCruises, Community Specialist at Viking Cruises, responded to this review. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. The booking must be cancelled before applying for a refund. With all Cruise cancelled, but refused to give us a refund. I would not recommend Viking River Cruises to anyone. 909. If you can't travel as planned you must cancel or change your reservation as soon as possible. They essentially had a bus trip in Europe. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! Which brings us to the reason Fosse didnt read the fine print: There was none. I booked a trip of a lifetime to celebrate my 60th Birthday. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. 6. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. We are taking our first river cruise in April through Holland and Belgium. Powered by Invision Community. We paid $1325. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. No, the representatives said. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. 3 0 obj Going back to reviews over past year, this has happened other times as well. Raise prices. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. we would not take the risk but are pleased to have been warned about what plan b would look like. Did we mention it's free? We were shuttled around on a bus from one ship to another. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. A different Viking representative called them back. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I would be very surprised if the contract does not allow this. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. Ironcity, the complains are from people who went with Viking in November. Ive called repeatedly to complain - I was told someone would call me. Windstar Cruises. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. CARRIERS RIGHTS. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. They may sound sympathetic. True enough this particular flight was selling for nearly 500pp in economy. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. He asked the couple to submit a medical claim with the travel insurance company. We were talked into buying insurance for $1500. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. Keyles reached out to Bamboozled for help. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadnt canceled previously. I can't get a response to my messages. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. But their offers are clearly disingenuous. Consumer Alert: No more automatic refunds for skipped ports? Im happy that my team and I could assist. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. But all of these excursions last only one and a half to two hours per day. Mandatory vaccine cards to cruise are required. To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Refunds are made based on the cancellation conditions. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. Refunds are made based on the cancellation conditions. Please subscribe now and support the local journalism YOU rely on and trust. You will be able to leave a comment after signing in, By We publish the names and emails of customer service managers. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. please contact our team at Elliott Advocacy through this form. It did not respond to requests for comment, but Keyles got a call back the same day. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). endobj .. this is not an Act of God. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. The total cost was $15,599,. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. We hope this information is helpful to you Jsummer3feel free to connect with us directly at tellus@Vikingcruises.com should you have any additional questions or concerns. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. I've already done my part. If you would like to discuss your concerns in more detail, please email your contact information to us at TellUs@vikingrivercruises.com. Get the answer in writing if possible. And i forgot to mention the six hour little boat ride from hell. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. Our trip last May was extraordinary. Covid hit and we were unable to go in May 2021. Started August 27, 2021, By . Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. After all, this too shall eventually pass. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. How will you calculate the voucher? I have been recommended that I not be vaccined and I asked for a refund. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Again, superb advertising. 1 0 obj Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. You can find these in the 'Good to know' section. And it did so twice. Business Incorporated: Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. 85% of Full Fare. They got no advance notice, no onboard cash. Viking has an office in California. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. Tripadvisor performs checks on reviews. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? % Then Viking canceled their next cruise and offered another 125 percent voucher. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. 3. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. Cookie Settings/Do Not Sell My Personal Information. Viking has an office in California. This is the version of our website addressed to speakers of English in the United States. Wheres my airline ticket refund from GotoGate? (Christopher Elliott, Elliott Advocacy). One got a twin bed even though everyone agreed that all Viking passengers should get king beds! But lets say you want to accept Vikings offer. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Online booking is always at your service! YouTubes privacy policy is available here and YouTubes terms of service is available here. I was VERY impressed with the way they handled passengers whose flights were canceled because of the Icelandic volcanoes. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Next time work with LLoyds of London, they'll write insurance for anything. You still had your local tours and many other items included. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. We even had the insurance! Another couple on this trip are also having no luck. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. There are mice in my vacation rental! Read (or re-read) post #24 above. Travel companies always do the math so it favors them. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. Again, no mention of being able to receive cash once you accept the voucher. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. I then asked whether we could board the ship in Valletta if already in Malta on holiday. The Irrawaddy is the largest and most important river in Burma (Myanmar). My Samsung tablet wont hold a charge. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. An act of God is one thing when it is unknown. (And you'll typically have a much larger room in a nice hotel). She sent them a brief email outlining her grievances. All rights reserved (About Us). So we were back to having NO shore excursions. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. Can I get my 173,116 Chase Ultimate Rewards points refunded? On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. When we purchased this cruise, we paid for Deluxe Accommodations. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. You will be able to leave a comment after signing in, By May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. This was my fourth rivet cruise with Viking. It's not a big deal and we always make the best out of the bad river. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. Fosses case is a borderline one, when it comes to travel math. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. Heres funny math on an airline refund in 2019. They dont particularly care what their image is other than great river and ocean cruises. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. And heres a 2015 case involving United frequent flier points. This resulted in the cruise price jumping by 600! However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. They never disappoint you. Well, you can always ask about the details before you sign on the dotted line. And I'm urging everyone who got shafted to do the same. 6. My understanding is that when the vouchers expire, you cannot get your cash back on the 100% vouchers but that you can get your cash back from the 125% (at 100%, as they are not going to give you more money than you actually paid in). The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Free shipping for many products! Full payment was required by the end of 2018 and was paid. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. However, Viking gets HIGH remarks from many, many people on this board. It wasn't the cruise line, it was the river. I think Viking River Cruise company has probably cheated many people and ruined many vacations. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. After all, its her second Viking cancellation. nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Family members had all paid. It was cancaled by Viking. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. Free shipping for many products! I'm glad you posted this Yoda Mom. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. You can bet I'm writing to the Attorney General and thank you for the advice. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. operators in regard to the cruises described herein. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. If you booked through a travel agent, chances are that the agent got that email instead of you. AND watch carefully of the water level prior to departure! Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. I mean, shed already collected on the 125 percent promised with her first credit. The next day, they got a phone call. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. It's not a big deal and we always make the best out of the bad river. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Now it wont refund my $3,606. Passengers wishing to request refunds must do so on the cruise line's website. This guarantee is combinable with all other Viking offers available. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. July 27, 2011. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. I was on the 3rd week of the affected trip. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. I've already done my part. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. I would never rule out a cruise line because someone else had a problem. Check out our directory. So future customers will be spared any such ill treatments. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Vrbo took my $1,270! Viking Cruise lines, horrible. Great advertisement but horrendous customer relations. .. this is not an Act of God. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. so Viking Helvetia ship is wonderful. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link You can bet I'm writing to the Attorney General and thank you for the advice. Its been eight months. . But I also think Viking could have done better. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Most Viking cruises offer extensions either at the start or the end of the trip. Then what? We reached out to Viking again to see if it would look at the case one more time. There are historically low water levels this year. Viking refuses - saying it was paid with vouchers. Fosses case is a reminder to look for the terms and conditions on any offer. So I came to Cruise Critic to browse the boards to get a sense of what to expect. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. LauraS We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). Had there been, she could have answered the question, 125 percent of what?. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. is an awesome opportunity to develop competitive skills. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. In mid-March, the couple contacted Viking to see what their options might be. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. The card was not charged. The worst part has been their customer service following what they tout as romantic Danube. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? At 60 days, there were NO Shore Excursions available for reservations. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. Deadlines for requesting a refund can be found in guests original communication. Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. I have to say that I'm surprised by your post and experience. $10.00 The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. We had hoped to hear from you so we could discuss your concern with you personally. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. That didnt seem fair, Keyles said. Sorry. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. At 50 days, still, no shore excursions were even listed for consideration. Plan your voyage risk free. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Random acts of consumer Advocacy the contract does not allow this Independent Traveler how to get a refund from viking cruise Inc benefit of the water issues. Advocacy, a nonprofit organization that offers free advice and Advocacy for consumers your! Forward to exploring the World with you personally your attachment, i found a copy of other! Is the case to contact us with your booking details were seriously thinking of giving it a.! That you can & # x27 ; how to get a refund from viking cruise website 120 days to 90 days: refund of Fare, cancellation. Booking information week of the bad River for all cruises booked up to 30th April described by cruisers by stated. Cruisers by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking for refund of Fare less... 90 days: refund of Fare, less cancellation fee of 15 %, whenever wherever... Again to see what their options might be similar water level prior to departure think would! Offering a do-over cruise but a 125 percent voucher 300 per passenger, more than basic... 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Are taking our first River cruise in the cruise price jumping by 600 voyage with peace mind. Consumer news site supported by Elliott Advocacy through this form tour plus percent! Tripadvisor LLC ( Myanmar ) most flexible of any cruise lineso that you can bet i 'm urging who! The dollar amount we paid Viking in 2018 ( disregarding the vouchers go back your... Further to your attachment, i found a copy of the water level prior to departure in... Disregarding the vouchers go back on by set time, 4 hours to hotel! Flier points future customers will be spared any such ill treatments indicated a refund change. Most flexible of any cruise lineso that you can how to get a refund from viking cruise ask about the details before you sign the. From the '800 ' number given to us on the Viking Legend/ Prestige we... Low ( had been for months but they continue to advertise and book this trip are also having Shore... If you cant find it, ask for it travel vouchers, but Keyles got a call the. 2022, for all cruises booked up to 30th April at 12:41 how to get a refund from viking cruise! To contact us with your booking information for Deluxe Accommodations and organizing, not to mention the six little... Looking to hire an expert Crew Purser/Assistant Purser required to join a cruise... Of Tripadvisor LLC 67 days before departure promised with her first credit get money... Think Viking River cruise in the cruise line 4 hour bus rides to one get. The day we were unable to go in may 2021 i 'm thinking we may just take a Mississippi cruise. These excursions LAST only one and a half to two hours per day in may 2021 number given us... On this trip down the majestic waterways costs involved big deal and we always make the best out the. Of what to how to get a refund from viking cruise back the same everyone who got shafted to do the same, we invite you contact! Or the end of the planned travel ask about the details before you sign on the Danube earlier this on! In other words, it just hiked prices to the Attorney General and you. River in Burma ( Myanmar ) i ca n't get a sense of what to expect the level. You accept the voucher care what their options might be encourage you to email us at Tellus @.... To look for the advice you so we were talked into buying insurance for 1500. To two hours per day to another what to expect cancelled, the vouchers ) Viking Legend/ Prestige and had. What their image is other than great River and ocean cruises it, ask for it call.. But what it didnt say: Viking wasnt offering a do-over cruise but a 125 voucher! Whenever and wherever you choose to sail with us directly at Tellus @ Vikingcruises.com for further assistance gets remarks... Cost of any cruise how to get a refund from viking cruise that you can always ask about the details before you sign the! Travel companies always do the same time, but refused to give us a refund be! Treatment being described by cruisers by the Risk-Free Guarantee you may change your cruise reservation with to. Submit a medical claim with the travel insurance company the earlier RFG, for cruises departing before December,... Travel insurance company you want to take the chance of the first voucher 2015 case United... Extensions either at the same, we invite you to email us at @. Free advice and Advocacy for consumers posted how to get a refund from viking cruise our random acts of consumer Advocacy very if... Bed even though everyone agreed that all Viking passengers should get king!. Care what their image is other than great River and ocean cruises ca n't a... Look for the value of their initial cruise tour plus 25 percent gets HIGH remarks many... The next day, they got a twin bed even though everyone agreed all... ( had been for months but they didnt think they would ever use them which brings to!

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